Long term business and social value is built only when the customer is at the heart of the business. I work on customer-centric business models and can plan, organise and manage customer research projects, and translate these insights into core business strategy.
I have worked on designing, planning and managing projects and partnerships for CGAP. Details of this work can be found at https://customersguide.cgap.org/
I have also worked with a JICA consultant team in the Balkans on transforming a farmers' cooperative into a customer centric bank.
I work with organisations on strategy design and implementation using a variety of tools like systems thinking, logic model and Theory of Change. Other services offered include:
Depending on client requirements, customised workshops and training programs can be designed. I conduct workshops with financial service providers, regulators and practitioners.
Past workshops include: